Privacy Policy

1. Who We Are

Surrey Quays Photo Studio is a photography and personalised product service provider, helping customers capture, preserve, and share life’s important moments through professional photography and customised products.

• Address: 142 Lowe Road, London, SE16 2UG
• Email: support@surreyquaysphotostudio.com
• Website: www.surreyquaysphotostudio.com

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address.
• Account Information: Username, password, and other details.
• Payment Information: Credit/debit card details, billing address, transaction history.
• User-Generated Content: Photos, projects, and communications with us.
• Event Information: Event details such as dates, locations, and participants.
• Preferences: Your product, service, and marketing communication preferences.

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent, interactions with our services.
• Cookies and Tracking Technologies: Used to enhance user experience and analyze site usage.

3. How We Use Your Information

3.1 Service Delivery

• Processing and fulfilling orders.
• Providing customer support.
• Managing account and preferences.

3.2 Marketing and Communication

• Sending promotional offers, newsletters, and updates (with your consent).
• Personalizing recommendations.

4. Legal Basis for Processing

• Consent: When you agree to receive marketing communications.
• Contractual Necessity: To fulfil orders and provide services.
• Legitimate Interests: To improve services, prevent fraud.
• Legal Obligations: Compliance with applicable laws.

5. Data Retention

We retain your data only as necessary, including:

• Account information while active.
• Order details for tax/legal purposes.
• Photos/projects based on account activity.

6. Your Rights

You have rights under UK GDPR, including:

• Access: Request a copy of your data.
• Correction: Update incorrect data.
• Deletion: Request data deletion (subject to legal obligations).
• Restriction: Limit data use.
• Objection: Stop processing for marketing.
• Data Portability: Transfer your data to another provider.

7. Contact Us

If you have any concerns, please contact us:

• Email: support@surreyquaysphotostudio.com
• Phone: +44 7458095918
• Address: 142 Lower Road, London, SE16 2UG