Return Policy
Summary
We aim for 100% customer satisfaction. If you’re unhappy with your order, you may return eligible items within 30 days of delivery.
Key Details
- Return Window: 30 days from delivery.
- Return Method: Mail via postal service.
- Return Shipping: Customer pays return shipping unless due to our error.
- Refunds: Issued within 14 days of receipt.
- Contact Us: Email: support@surreyquaysphotostudio.com | Phone: +44 7458 095918
Eligibility
- Items must be unused, undamaged, and in original packaging.
- Proof of purchase (order number/receipt) is required.
- Customised products (e.g., personalised photo books) are non-refundable unless faulty.
How to Return
- Contact Us First: Email support@surreyquaysphotostudio.com or call +44 7458 095918 to request a return.
- Pack Securely: Include the original order slip or a note with your order number.
- Ship to:
Surrey Quays Photo Studio
142 Lower Road,
SE16 2UG,
London, UK
- Track Your Return: We recommend using tracked postage as we are not responsible for lost returns.
Refunds
- Full Refund: If the item is faulty, damaged, or incorrect due to our error (we’ll cover return shipping).
- Partial Refund (50%): If you change your mind (applies to non-customised items only).
- No Refund: For customised items (unless faulty) or returns outside the 30-day window.
