Return Policy

Summary

We aim for 100% customer satisfaction. If you’re unhappy with your order, you may return eligible items within 30 days of delivery.

Key Details

• Return Window: 30 days from delivery.
• Return Method: Mail via postal service.
• Return Shipping: Customer pays return shipping unless due to our error.
• Refunds: Issued within 14 days of receipt.
• Contact Us: Email: support@surreyquaysphotostudio.com | Phone: +44 7458 095918

Eligibility

• Items must be unused, undamaged, and in original packaging.
• Proof of purchase (order number/receipt) is required.
• Customised products (e.g., personalised photo books) are non-refundable unless faulty.

How to Return

1. Contact Us First: Email support@surreyquaysphotostudio.com or call +44 7458 095918 to request a return.
2. Pack Securely: Include the original order slip or a note with your order number.
3. Ship to:
   Surrey Quays Photo Studio
   142 Lower Road,
   SE16 2UG,
   London, UK
4. Track Your Return: We recommend using tracked postage as we are not responsible for lost returns.

Refunds

• Full Refund: If the item is faulty, damaged, or incorrect due to our error (we’ll cover return shipping).
• Partial Refund (50%): If you change your mind (applies to non-customised items only).
• No Refund: For customised items (unless faulty) or returns outside the 30-day window.